Terms and Conditions

Payment Options
We currently accept online payments through PayPal and Google Checkout.  Cash and other credit card payments may be accepted on site at events or trade shows at our discretion.
When paying with credit card, please provide the “bill to” address exactly as it appears on your credit card billing statement.  The processing of your order may be delayed if we cannot verify your “bill to” information or the information does not match the address information on file. 

Merchant Name: The merchant name that will appear on your credit card statement is: BioVivara.

Sales Tax: Any order that will be delivered to, or has a billing address in, Ohio, will be charged applicable state and local sales tax.

Order Processing:
Your order will be processed as soon as possible, typically within one business day and shipped within three business days.  Custom orders, such as our vivariums, will be processed as soon as possible and typically ship within ten business days of order placement, excluding holidays and weekends. 

Shipping Terms:
Unless otherwise noted or arranged with us in advance, all orders will ship via FedEx Ground.  You will receive shipping confirmation and applicable tracking numbers via e-mail. 

How to Change Your Order:
If you find you have made an error in your order, please notify us immediately by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. .  If your order has not yet been processed, we may be able to correct it.  However, if the merchandise has already been packaged or shipped, we will be unable to modify your order. 

Returns:
To avoid returns, we suggest you ask about any product you are unsure of and their warranties before you order.  Our staff would be happy to answer your questions. 
Any returns must be pre-authorized.  Call or e-mail us to receive a return authorization number. We will not accept unauthorized returns.  All returns must be in original “new” condition, in undamaged original packaging, must be unaltered, and shipped in original shipping container.
Late on arrival orders cannot be returned, cancelled or rejected due to shipping delay.

Damage on Arrival:
If any order arrives damaged, you must notify us within 24 hours of time of delivery at 877-524-5979 or at This email address is being protected from spambots. You need JavaScript enabled to view it. .  If you do not notify us within 24 hours, you remain liable for all shipping costs associated in replacing, as well as returning damaged item.  You MUST hold onto the damaged item and ALL original packaging for up to 10 business days since our shipping company will do an investigation.  If you do not retain all packaging materials and FedEx rejects the claim, we cannot replace your merchandise.  We cannot send you a replacement product until the claim is approved.  No COD returns will be accepted.

Live Arrival Guarantee:
All live goods are guaranteed to arrive alive and healthy.  Any items dead or dying on arrival will, at our option, be replaced or refunded. To qualify for replacement or refund, you must notify us by calling 877-524-5979 or e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours of delivery.

Refunds:
Any refunds given are charged a 5% credit card service fee.

Privacy Policy:
We do not share your information with any third party, except as necessary to fulfill your order (such as to FedEx to ship your order).  We will not use your information to spam you or send you information not related to your order, except for what you explicitly authorize.